Modern IT Service Management is the base for sustainable success. Through strategy, processes, transition, and day-to-day-Business, we know how to create value. For many years, we have been helping businesses thrive by utilizing our key insights, vast experience and our unique Ventum Solution Toolbox.


Transparent and hassle-free IT-Operations and Services are the value-adding drivers for your business.

A high amount of tickets, a network overload, the multi-provider steering out of control, processes on paper… All of this, and now they want digitalization and the cloud. Without a proper functioning and resilient IT Service Management, no business can withstand the challenges of today.

Our expertise

We help you to successfully establish your Sourcing-, Transition- and ITSM-projects.

Expand your scope! By looking at your IT-Services holistically, you can derive the most value. Not only the project itself, but also the surrounding ecosystem, are what really matter. Infrastructure, processes, contracting, people - We help you keep an eye on it all and guide you directly to project success.

Good practice - framework and tailoring!

We guide you through the challenges of complex sourcing projects and multiple transitions by combining existing services optimally, creating professional tendering documents and helping you to select right supplier. Whether it is applications, a datacenter or a helpdesk - a new tendering effort is generally made every 3 to 5 years. Multi-Sourcing is becoming the standard. We cover the complete ITSM landscape whilst specializing in sourcing and transition.

„Ventum is giving me direct, hands-on support right where i need it.“

Financial Services Customer

We support your IT organization to optimize their performance and maximize the value for your business. We work out the ITSM strategy right by your side, set up a sustainable sourcing and delivery model, as well as integrate and steer external parties. We make use of more than 10 years of consultancy experience within ITSM sourcing, combining specific methods and ready-to-go solutions to make sure your decision is an efficient and resilient one. We are your trusted advisor within business, IT and sourcing parties.

We help you transition your IT strategy into transparent sourcing decisions and realize your individual sourcing strategy.

Based on our operating model

  • We analyze the core competencies of your business and measure the strategic value of different sourcing scenarios
  • We tie together the tender packages and make sure that services are measurable and controllable
  • We analyze meaningful sourcing targets by making use of specific sourcing business cases and display the market potential of sourcing partners
  • We assess different feasible transition scenarios at an early stage

Our modular tendering template is your key-benefit; A proven, flexible and thorough solution based on the standards from Information Services Group (ISG, formerly TPI).

Hardware and software infrastructure procurement is a recurring process. The analysis of the current situation covers existing contracts, processes and definition of a business case. This provides an ideal base to recognize chances and assess risks. By doing so, we create the starting point for proactive sourcing management processes in one go.

We support your tendering and awarding process for the development, servicing and operating of single applications as well as complex application clusters. Together with you, the following central parameters for the provider selection will be created and used within the transparent and efficient tendering process:

  • Necessary knowledge regarding business context and technical dependencies
  • Realization of potential within relevant technology stacks, frameworks, and architectures, including legacy applications
  • Application classification based on business impact, complexity and technology as a basis for cost/benefit optimized SLAs
  • Binding monitoring and reporting method for SLAs and further contractual duties
  • Cooperation model for business, internal IT and application operations
  • Expected innovation and efficiency contribution of providers as well as necessary vendor access for the servicing parties
  • Integration into customer specific ITSM processes incl. transition specifications

We analyze the transition readiness of your organization, processes and systems before awarding the tender. The operative provider switch will be steered and supported on procedural, technical and personal levels. We support you with technical knowledge and long-term experience so that you can take on the challenge with ease. Our proven method based on a due-diligence approach provides you with reassurance regarding time-to-market and return-on-investment.

We optimize the quality of service delivery by creating mutual win-win relationships between customers and service providers without losing focus on SLAs and costing. Ventum Provider Steering consists of four phases: "In-depth check-up and analysis", "Challenges", "Actions" and "Closing". You are always in control. Negative interdependencies between multi-provider ecosystems are mitigated. IT Services are delivered in as promised and quality is assured. Performance and cost are always transparent.

We optimize your IT service management and delivery-processes to lower costs and risks. At the same time, we increase the performance and transparency of your ITSM processes. Regardless of the scenario, our proven Plan-Build-Run method ensures an end-to-end approach for a better integration of existing and new processes within your ecosystem. In addition to this, the automation potential is leveraged simultaneously.

As of May 25th, 2018, the EU General Data Protection Regulation (GDPR) is uniformly regulated. The GDPR is binding for companies who process data within or from Europe and poses numerous challenges. Companies need to assess their current processes and workflows, as well as the underlying data, and update them where necessary.

Read more

With us, you benefit from interdisciplinary consultants that bring you proven and tested approaches for connecting ITSM, Sourcing and Transition with other core competencies, such as Enterprise Architecture Management, Business Process Management and Project Management. Together, we will find your ideal holistic approach.


Philipp Karner

T. +49 89 122219642

Dr. Christoph Römer

T. +43 15 3534220

Philipp Schneidenbach

T. +49 89 122219642

Interested in pursuing a career with us? You decide where you will go.

See all jobs

Read more

You could also be interested in this: